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HomeBusinessIdentifying anonymous users: Legal recourse for victims of online harassment

Identifying anonymous users: Legal recourse for victims of online harassment

Times Team
By Times Team
December 22, 2025
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Ashley Smith, solicitor at Franklin Law. Photo supplied
  • By Ashley Smith, solicitor at Franklin Law
Online harassment, cyberbullying, and digital abuse can be distressing, especially when the
perpetrator hides behind anonymity. The Harmful Digital Communications Act 2015
(“HDCA”) offers victims legal tools to address harmful online content and, in some cases,
uncover the identities of anonymous offenders.
What is the HDCA?
The HDCA was introduced to tackle harmful online behaviour, such as bullying, harassment,
intimidation and the spread of false or offensive content. These behaviours often occur on
social media, messaging apps, blogs, and other online platforms. A major challenge for
victims is when harmful content is posted anonymously or under a pseudonym. Fortunately,
the HDCA provides a framework to help identify offenders and stop harmful content.

Steps to identify an anonymous offender
  1. Collect evidence
    It is crucial to gather evidence of harmful communications. Take screenshots or screen
    recordings of the content, noting timestamps, URL’s, usernames, and platform details.
    This documentation is key for any legal action.
  2. File a complaint with Netsafe
    Netsafe is the official agency designated under the HDCA to handle complaints about
    harmful digital communications. They can contact the platform to request content
    removal but cannot compel online hosts or service providers to disclose the user’s
    identity.
  3. Apply to the court
    If Netsafe cannot resolve the issue, victims can apply to the Court under section 11 of
    the HDCA. The Court will assess the complaint and may take steps to uncover the
    offender’s identity.
  4. Role of a technical advisor
    The court may appoint a technical advisor to assist in identifying the anonymous user.
    The advisor can help determine if an online content host or internet service provider
    (ISP) can reveal identifying details and provide guidance on jurisdiction, especially if
    the platform is overseas.
  5. Court ordered disclosure
    If appropriate, the court can issue an order compelling the platform or ISP to disclose
    the user’s identity.

Know your rights

If you are facing online bullying, harassment, or harmful digital communications from
someone using an anonymous account, it’s important to know that you have clear legal
options. The HDCA offers an effective framework for identifying offenders and holding them
accountable.

  • Tags
  • Ashley Smith
  • Franklin Law
  • Harmful Digital Communications Act 2015
  • HDCA
  • Netsafe
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